Google Translate
Translation – Explanation and Caution

The electronic translation service on the City of Surrey’s web site is hosted by Google Translate. The quality of the translation may vary in some of the languages offered by Google. The goal of the basic translation is to capture the general intention of the original English material.

Google Translate is a free service and currently offers translation in over 50 languages. Unfortunately, not all the languages spoken in the City of Surrey are translated. Punjabi is one of the languages not currently offered, and to remedy the situation, the City has been in contact with Google and they have committed to making Punjabi available in the future.

The City of Surrey cannot guarantee the quality, accuracy, or completeness of any translated information. Before you act on translated information, the City encourages you to confirm any facts that are important to you and the decisions you make.

The City of Surrey offers interpretation services at all its facilities. If you have a question about the material you read on our web site, we encourage you to stop by a City facilities to discuss it. You can also contact the City at (604) 591-4011 to receive interpretation support.

The City is committed to enhancing the accessibility of its web site to all its citizens, and appreciates any feedback that it receives.

Chinese, Korean, Punjabi, Tagalog, Hindi

FAQs

So what's up with the new web site?

We took your feedback to heart. As residents, visitors, business people, youth, kids, and parents, you said that we needed to do a better job at looking after your information needs. As customers, you wanted information that was relevant to what you needed to do in Surrey. You also wanted the site to reflect the "voice of Surrey" and showcase the great things our city has to offer from all perspectives.

How do I find content I want now?

We rewrote and then reorganized the content into six main buckets:

  1. City Services: Anything related to a product or service you might request from the City of Surrey. (E.g. Paying property taxes, purchasing a rain barrel, community grants, renewing a dog license.)
  2. For Business: Anything related to either investing in Surrey, moving a business to Surrey, or growing an existing business in the city. (E.g. demographics, tax comparison rates, land inventory.)
  3. Culture and Recreation: Anything related to doing some fun in Surrey (E.g. the arts scene, museums, outdoor parks, community recreation centres, pools, arenas, youth centres.)
  4. Bylaws, Policies, Licenses: Anything related to a bylaw, rule, or regulation. You may access the actual bylaws, policies, and licenses here too. Feel free to also renew a business or dog license here.
  5. City Government: Think about an organizational chart. In other words, you will find specific department information and what each of them does. This also includes details on the Mayor and Councillors.
  6. Plans and Strategies: Any longterm corporate plan or strategy can be found here. (E.g. 10 Year Water Management Plan, 10 Year Parks, Recreation, and Culture Strategic Plan, Transportation Plan.)

If you know exactly what you need, you can also use the following tools to find your content:

  • Search function: Type in the key words of the content you're thinking of. This might include documents and policies you're looking for.
  • Quick User Tasks: Select directly from this menu of links, which also include direct connection to renewing licenses, and other online services.
  • Landing pages: Look for the filmstrip that has the tabs "Play in Surrey", "Move to Surrey", "Land Development", "Invest in Surrey" and others. These clickable items will take you directly to a summary of the most important information related to the topic you're wanting...without needing to click through any navigation.

If you need more help, check out our orientation video.

I've got some more feedback for you. How do I get it to you?

We welcome feedback anytime! Please send it to us in an e-mail using the feedback link.

Topic Specific FAQs

City Services

City Government

Volunteers